Online Student Consumer Protection

Clarkson University is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA) and follows the complaint resolution policies and procedures outlined within the SARA Policy Manual and summarized here. For a list of NC SARA participating states and institutions, you may visit the NC-SARA directory.

Any complaints made regarding grades or student conduct are governed by Clarkson University policy and are not subject to NC-SARA involvement.

Students outside of New York State:
Consumer protection complaints resulting from distance education courses, activities, and operations from students outside of New York State may be submitted to the office of the Associate Vice President of Academic Affairs & Student Achievement for investigation and resolution. If a student is dissatisfied with the institution-based resolution, a concern may be submitted, within two years of the incident about which the complaint is made, to the New York State Education Department as outlined here.

Students within New York State:
Any complaints made by students residing within New York State are not subject to NC-SARA involvement, and should follow the Grievance Procedures detailed in the Clarkson Student Regulations.